1. Introduction
Rajabazi ("we", "us", "our") takes your privacy seriously. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.
By using the Rajabazi website or mobile app, you agree to the terms of this Privacy Policy. This policy should be read alongside our Terms & Conditions.
We believe transparency is the foundation of trust. This Privacy Policy is written in plain language so you can clearly understand what happens to your information.
This policy has been developed in accordance with international data protection standards (GDPR-aligned principles).
2. What Information We Collect
Rajabazi collects your information in several ways. Details are provided below:
Directly from you
- Registration Details: Name, email, mobile number, date of birth, address.
- Identity Verification (KYC): Copy of national ID card, passport, or driving license.
- Payment Information: bKash/Nagad/Rocket number, bank account details (numbers stored in encrypted form).
- Contact: Any information you provide via support chat, email, or phone.
Automatically
- Device Information: IP address, browser type, operating system, device ID.
- Usage Data: Page visits, game history, login time, session duration.
- Location: Approximate location (IP-based). Precise GPS location is never collected.
- Cookies & Tracking: See the Cookies section below for full details.
| Data Type |
Reason for Collection |
Mandatory? |
| Name & Email |
Account Creation & Communication |
Yes |
| Date of Birth |
Age Verification (18+) |
Yes |
| Identity Documents |
KYC & withdrawal approval |
On withdrawal |
| Payment Information |
Transaction Processing |
Yes |
| IP & Device |
Security & Fraud Prevention |
Automatically |
3. How Your Data Is Used
Your data is used solely for the following purposes:
- Account Management: Registration, login, password recovery, and account security.
- Service Delivery: Gaming, betting, transaction processing, and bonus distribution.
- Verification: Age verification, identity verification, and anti-fraud checks.
- Customer Support: Support tickets, chat, and issue resolution.
- Marketing (Consent-Based): Promotions, offers, and newsletters — only if you have given your consent.
- Legal Obligation: Meeting regulatory requirements and conducting anti-money laundering checks.
- Service Improvement: Analyzing user behavior to improve the platform.
You can opt out of marketing emails or notifications at any time. Simply update your Notification Preferences in Account Settings.
4. Who We Share Your Data With
Rajabazi never sells your data. However, it may be shared in the following limited circumstances:
Service Provider Partners
Payment processors (bKash, Nagad, Rocket), game providers, and IT infrastructure suppliers receive only the data necessary to deliver their respective services. They are contractually bound to uphold the same privacy standards we follow.
Legal Authorities
We may be required to disclose information in response to a court order, government directive, or legal investigation. In such cases, only the minimum necessary information is shared within the applicable legal framework.
Business Changes
If Rajabazi undergoes a merger or acquisition, users will be notified in advance and given the opportunity to decide whether their data may be transferred to the new owner.
When sharing data with third parties, we follow a data minimization policy — only the minimum necessary information is shared.
5. Cookies & Tracking
Rajabazi uses cookies to enhance your browsing experience. Cookies are small text files saved to your device.
Cookie Type
- Essential Cookies: Login sessions, security — the site cannot function without these.
- Functional Cookies: Remembers your preferences (language, theme).
- Analytics Cookies: To understand how the site is used — all data remains anonymous.
- Marketing Cookies: To show you relevant ads — your consent is required.
You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features of the site to stop working.
6. Data Security
Rajabazi follows the highest industry standards to keep your data safe:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
- Firewall: Industry-standard firewalls are in place to prevent unauthorized access.
- Regular Audits: Third-party security experts conduct regular system audits.
- Restricted Access: Only authorized personnel can access your information.
- Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
- Two-Factor Authentication: 2FA is available to enable on your account for added security.
In the event of a data breach, affected users will be notified by email within 72 hours and immediate steps will be taken to resolve the issue.
7. Data Retention
We only retain your information for as long as necessary:
| Data Type |
Retention Period |
| Account Information |
For the duration of the active account + 5 years after closure |
| Transaction Records |
7 years (legal obligation) |
| KYC Documents |
5 years after account closure |
| Support Chat Logs |
2 years |
| Analytics Data |
13 Months (Anonymized) |
| Marketing Preferences |
Until Consent Is Withdrawn |
8. Your Rights
You have the following rights regarding your personal information:
Right to Access
You may request a copy of the information we hold about you at any time.
Right to Rectification
You can request corrections to any inaccurate or outdated information. You may also update your details directly through Account Settings.
Right to Erasure
Where there is no legal obligation, you may request that your data be deleted.
Right to Portability
You can receive a copy of your data in a machine-readable format (CSV/JSON).
Right to Restrict Processing
You can request that we stop processing your data for specific purposes.
To exercise these rights Help Centeror email support@rajabazi.im. We typically respond within 30 days.
9. Minor's Information
Rajabazi strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.
If you suspect that a minor's information may be in our system, please have a parent or guardian contact us at support@rajabazi.im. We will promptly delete the data and close the account.
Parents, please install parental control software on your child's device.
10. Policy Changes
This Privacy Policy may be updated due to business needs or changes in applicable law. When changes are made:
- The "Last Updated" date at the top of the page will be changed.
- You will be notified at your registered email address of any significant changes.
- Continued use of the platform after changes constitutes acceptance of the updated policy.